Legistar - Emergency Hotfix Release

Scheduled Maintenance Report for Granicus System

Completed

The scheduled maintenance has been completed.
Posted Sep 12, 2025 - 00:00 MDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 11, 2025 - 22:00 MDT

Update

We will be undergoing scheduled maintenance during this time.
Posted Sep 11, 2025 - 17:13 MDT

Scheduled

Emergency Hotfix Release for Legistar – Scheduled Tonight

Legistar will undergo an emergency hotfix release tonight to address the ongoing latency, usability, and formatting issues introduced in the previous release.

Maintenance Details:

Start Time: 10:00 PM MDT
Duration: Approximately 2 hours
Impact: Users may experience temporary service disruptions while accessing Legistar.
Our engineering team has identified the root cause of the issue and implemented a resolution. The problem was introduced by a recent Microsoft .NET Framework update, which unexpectedly altered how data is transformed within the system. To correct this, we have rolled back to a previous framework version.

Important Note:
Files created between 8/22 and 9/11 may continue to display formatting issues. New files created after 9/11 will not be affected.

Action Required For Customers Using Single Sign-On (SSO):
For the fix to take effect on your system, please complete the following steps after the hotfix is applied:

-Close Legistar.
-Delete the L5 folder from your Legistar program directory (usually on your C:\Granicus\Legistar5\ folder. If it is installed in a different directory, you can locate it by right clicking on the Legistar program shortcut, choose 'Properties' and reference the path in the 'Target' line.)
-Restart Legistar.

We sincerely apologize for the disruption this issue has caused and greatly appreciate your patience as we worked through the resolution. If you encounter any difficulties completing the steps above or continue to experience issues, please contact our support team at support@granicus.com.

The above information can also be found here:
https://support.granicus.com/s/article/Legistar-Release-Notes-Sept-11

Thank you for your understanding and continued partnership.
Posted Sep 11, 2025 - 14:45 MDT
This scheduled maintenance affected: govMeetings - Live Video, Legislative and Agenda (Legistar).