Granicus engineering teams have identified the root cause of the subscriber upload failures, which stem from special characters in CSV files. A fix is currently in development and will be included in the next product release. In the meantime, if you encounter this issue, please ensure your CSV file is encoded in UTF-8 and resubmit it. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any further questions or need additional information, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Posted Sep 10, 2025 - 13:36 MDT
Identified
We’ve identified an issue impacting govDelivery Communications Cloud and are actively working to implement a fix. Some subscriber uploads are failing due to the presence of special characters in the CSV input files submitted by administrators during topic uploads. Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Posted Sep 10, 2025 - 12:53 MDT
Investigating
Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery Communications Cloud
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Posted Sep 10, 2025 - 12:15 MDT
This incident affected: govDelivery - Communications (Communications Cloud).