Completed
The scheduled maintenance has been completed.
Posted Sep 15, 2025 - 07:48 MDT
Scheduled
The Granicus Support Portal will undergo maintenance upgrades from Friday, September 5th at 21:00 MDT to Sunday, September 7th at 09:00 MDT.
During this time, new support cases can be logged as usual; however, email deliverability will be temporarily disabled. This means that if you raise a new case during the maintenance window, you will not receive an email with your case reference number, nor will you receive email updates for open cases.
Access to the Granicus Support Portal will not be impacted during the maintenance period. You may log into your account at support.granicus.com to raise or manage cases, use the Granicus Virtual Agent to chat live, and access other support resources such as Knowledge Base articles and Community pages.
We appreciate your patience and understanding during this maintenance period.
Granicus Support Team
Posted Sep 04, 2025 - 10:38 MDT
This scheduled maintenance affected: govMeetings - Live Video, Legislative and Agenda (MediaManager, Live Video, Archive Video, Legistar, Peak, InSite, Boards & Commissions, iLegislate, IQM2, Novus Agenda/Video, OneMeeting PrimeGov), govRecords - Records Management (ROAM), govDelivery - Communications (Communications Cloud, Communications Cloud - Stage, Targeted Messaging Service (TMS), Targeted Messaging Service (TMS) - Stage), govAccess - Website and Content (Vision CMS, OpenCities), govService (govService U.K., govService U.S., Host Compliance, OneView Core, OneView Dynamics, SIMA, SmartGov, SmartGov - Reports, GovQA, Amanda, OpenForms), govDelivery - EngagementHQ (EHQ - Australia, EHQ - Canada, EHQ - Europe, EHQ - UK, EHQ - US), Simpleview Products (CRM, CRM Apex, CMS, Act-On, Book › Direct, CRM Extranet, Cvent, DAM, Data Engine, Destination Dashboards, Destination Travel Network (DTN), Eventsforce, FuturePace, MINT+, SendSites), and Government Experience Agent.