govMeetings Standard Monthly Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2025 - 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Apr 25, 2025 22:00 - Apr 26, 2025 04:00 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda ? Under Maintenance
MediaManager Under Maintenance
Live Video Under Maintenance
Archive Video Under Maintenance
Legistar Under Maintenance
Peak ? Under Maintenance
InSite Under Maintenance
Boards & Commissions Under Maintenance
iLegislate Under Maintenance
IQM2 Under Maintenance
Novus Agenda/Video Under Maintenance
OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
Vision CMS ? Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GovService Firmstep release 558a - 28th April 2025 Apr 27, 2025 21:30-23:30 MDT

GovService release 558a is a fix release for Query Monitoring Rules released in 558 for all customers. We updated the Query Monitoring Rules (QMR) to automatically manage long-running queries. This is designed to improve overall performance and stability.

We removed the rule that queries consuming more than 15% CPU are automatically terminated.
We added two more rules.
New rules we added with this update

Queries consuming more than 15% CPU and running for more than 5 minutes are automatically terminated.
Queries consuming more than 80% CPU and running for more than 2 minutes are automatically terminated.
The existing rules that continue

Queries running for more than 10 minutes are automatically terminated.
Queries waiting in the queue for more than 20 minutes are automatically terminated.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Apr 25, 2025 - 06:42 MDT
Apr 25, 2025
Granicus Issue Notification: govService OneView Core
Resolved - This incident has been resolved.
Apr 25, 18:10 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 14:44 MDT
Update - To further our investigation, we plan to remove the items included in last night's release. We will report back once the rollback is complete.

The items affected by the rollback are listed in the latest release notes. Release Notes.
Apr 25, 14:38 MDT
Update - Unfortunately, we have not observed performance improvements in the stage environment following the rollback. Our investigation is now focused on the database.

We continue working on this with urgent priority and will provide an update as soon as possible.
Apr 25, 13:06 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 25, 07:19 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 04:47 MDT
Scheduled - On Friday, April 25th 2025, at 12AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Apr 22, 04:47 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 04:45 MDT
Scheduled - On Thursday, April 24th 2025, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 22, 04:45 MDT
Apr 24, 2025
EngagementHQ EU & UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 04:41 MDT
Scheduled - On Thursday, April 24th 2025, at 9PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 22, 04:41 MDT
Granicus Issue Notification: govMeetings MediaManager
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 24, 20:44 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 24, 18:55 MDT
GovQA Release 25.4
Completed - The scheduled maintenance has been completed.
Apr 24, 10:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:30 MDT
Scheduled - GovQA will be pushing our 25.4 release to production. During this time, you may experience some slowness and parts of the GovQA platform may be temporarily unavailable.
Apr 22, 11:37 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:30 MDT
Scheduled - On Thursday, April 24th 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 22, 04:43 MDT
GovService Firmstep US Release - 558
Completed - The scheduled maintenance has been completed.
Apr 24, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 MDT
Scheduled - 24th April, 1:00 AM - 5:00 AM MT - US Clients - Due to the large size of this product update, please avoid any long-running queries on Redshift during the scheduled release window.
https://support.granicus.com/s/article/govService-Release-558-April-17-2025
Apr 16, 06:22 MDT
Apr 23, 2025
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 06:36 MDT
Scheduled - On Wednesday, April 23rd 2025, at 00:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Apr 21, 06:36 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 06:34 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 06:33 MDT
Scheduled - On Tuesday, April 22nd 2025, at 10:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 21, 06:33 MDT
Apr 22, 2025
EngagementHQ EU & UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 06:32 MDT
Scheduled - On Tuesday, April 22nd 2025, at 8:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 21, 06:32 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 04:30 MDT
Scheduled - On Tuesday, April 22nd 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 21, 06:25 MDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025
Granicus Issue Notification: govService GovQA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 20, 18:23 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 20, 18:01 MDT
Apr 19, 2025

No incidents reported.

Apr 18, 2025
Granicus Issue Notification: govService UK
Resolved - This incident has been resolved.
Apr 18, 09:46 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 09:26 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 18, 08:52 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 MDT
Scheduled - On Friday, April 18th 2025, at 12AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 minutes.
Apr 16, 01:24 MDT
Apr 17, 2025
Granicus Issue Notification: govService UK
Resolved - A few integrations for certain customers on LIM 4 failed, which our Engineering teams have now resolved.
Apr 17, 04:48 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 17, 04:11 MDT
GovService Firmstep UK Release - 558
Completed - The scheduled maintenance has been completed.
Apr 17, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:30 MDT
Scheduled - 17 April, 4:30 AM -8:30 AM BST - UK/Ireland Clients - Due to the large size of this product update, please avoid any long-running queries on Redshift during the scheduled release window.
https://support.granicus.com/s/article/govService-Release-558-April-17-2025
Apr 16, 06:11 MDT
Apr 16, 2025
GovService Firmstep US - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:00 MDT
Scheduled - US Clients Only - During the release scheduled for 16th April, 1:00 AM - 2:00 AM Mountain time, please avoid any long-running queries on Redshift during the planned downtime.
https://support.granicus.com/s/article/govService-Release-557-April-10-2025
Apr 14, 08:14 MDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025
Granicus Issue Notification: govService UK
Resolved - This incident has been resolved.
Apr 14, 12:24 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 11:19 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 14, 10:02 MDT
Apr 13, 2025
govDelivery Scheduled Maintenance: Sunday, April 13th, 2025 - 12 AM CDT
Completed - The scheduled maintenance has been completed.
Apr 13, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:01 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, April 13th Granicus technical teams will be performing maintenance affecting our govDelivery Production and Stage environments for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, April 13th (12:00 AM - 1:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production and Stage environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Mar 31, 04:10 MDT
Apr 12, 2025
govMeetings Planned Outage - April 12th 11:00pm MDT
Completed - The scheduled maintenance has been completed.
Apr 12, 23:10 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:00 MDT
Scheduled - Granicus is performing scheduled network maintenance on Saturday April 12. 2025 at 11:00pm MDT for 10 minutes. During this time all govMeeting products, including video on demand and live streaming, may not be available.

If you encounter any issues outside of the timeframe please create a support case at https://support.granicus.com/.

Thank you for your understanding and patience.
Apr 3, 10:55 MDT
Apr 11, 2025

No incidents reported.

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