All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
Vision CMS ? Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
EHQ Australia Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
EHQ Canada Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
EHQ UK Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
EHQ US Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
EHQ Europe Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
govService US - Essential MySQL 8.0 Database Maintenance Nov 17, 2024 19:30 - Nov 18, 2024 02:00 MST
govService US - Essential MySQL 8.0 Database Maintenance
Monday 18th – 20th November 2024

As part of our ongoing work to future-proof the stability, scalability and security of govService, we will carry out an essential MySQL Database update to all US customers’ environments between 9:30 PM - 4:00 AM ET daily from November 18-20th.

All US govService sites will be placed behind a maintenance page throughout the maintenance window, which will be lifted once systems are back online each day until the final day on 20th November 2024.

Please refer to Release 556 notes for the full details of this maintenance:
https://support.granicus.com/customersupport/s/article/govService-Release-556-US-November-18-20-2024

If you have any questions or would like more information about this maintenance, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Posted on Nov 12, 2024 - 09:14 MST
govAccess Vision Monthly Software Release: Thursday, November 21, 2024 Nov 21, 2024 22:00 - Nov 22, 2024 04:00 MST
This is a reminder that the regularly scheduled monthly software update for govAccess Vision will be applied Thursday evening, November 21, 2024, beginning at 9 PM Pacific. The update package for sites hosted outside of the govAccess Vision environment will be available by Thursday, November 28, 2024.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
Posted on Nov 20, 2024 - 14:45 MST
Past Incidents
Nov 20, 2024
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 MST
Scheduled - On Tuesday, Nov 19th 2024, at 11:PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 19, 06:04 MST
Nov 19, 2024
Legistar (Canada Only) customers are unable to perform many applications actions
Resolved - This incident has been resolved.
Nov 19, 18:04 MST
Update - We are continuing to monitor for any further issues.
Nov 19, 14:01 MST
Monitoring - A fix has been applied and we are monitoring the results.
Nov 19, 14:00 MST
Update - Legistar customers in Canada are experiencing intermittent errors managing files. We are investigating the source of the problem and will provide updates as they are available.
Nov 18, 15:23 MST
Investigating - Legistar customers in Canada are experiencing application errors. We are investigating the source of the problem and will provide updates as they are available.
Nov 18, 14:14 MST
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:31 MST
Scheduled - On Monday, 18th November 2024, at 11:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 15, 10:14 MST
Nov 18, 2024
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:31 MST
Scheduled - On Monday, 18th November 2024, at 9:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 15, 10:08 MST
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 21:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 10:12 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 10:06 MST
Scheduled - On Monday, 18th November 2024, at 7:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 15, 10:06 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 05:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:30 MST
Scheduled - On Monday, Nov 18th 2024, at 3:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 15, 10:01 MST
Granicus Issue Notification: govMeeting Access Issues
Resolved - This incident has been resolved.
Nov 18, 03:58 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 03:56 MST
Investigating - Granicus Engineering teams are currently investigating an issue accessing govMeetings which is affecting a subset of customers. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings - Legistar, Insite & Media Vault (US)

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 18, 03:41 MST
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 10:01 MST
Scheduled - On Sunday, Nov 17th 2024, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 14, 10:01 MST
Nov 17, 2024
govDelivery Scheduled Maintenance: Sunday, November 17th, 2024 - 12 AM CST
Completed - The scheduled maintenance has been completed.
Nov 17, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 MST
Scheduled - Beginning at 12 AM Central Time on Sunday, November 17th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services will not be down but due to the nature of the activities, some momentary service interruptions may be experienced.

Planned System Maintenance Dates/Times:
• Sunday, November 17th (12:00 AM - 02:00 AM CST)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Nov 4, 05:47 MST
Nov 16, 2024
Swagit, govMeetings and govAccess Product Release
Completed - The scheduled maintenance has been completed.
Nov 16, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 MST
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 8, 17:41 MST
Nov 15, 2024
Granicus Issue Notification: govDelivery Communications Cloud
Resolved - This incident has been resolved.
Nov 15, 11:58 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 11:31 MST
Identified - Granicus Engineering teams have identified an issue with From Address Display Names not appearing in inboxes. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Nov 15, 11:00 MST
Update - We are continuing to investigate this issue.
Nov 15, 10:26 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 15, 10:26 MST
Nov 14, 2024
Granicus Issue Notification: GovMeetings Media Manager - Unable To Trim Recordings
Resolved - This incident has been resolved.
Nov 14, 12:24 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 13:01 MST
Identified - Granicus Engineering teams have identified a workaround to the issue impacting trimming video that was captured with a Granicus encoder. If you encounter any issues with trimming videos, please contact Technical Support immediately. Our teams will continue to provide updates on this issue until it has been fully resolved.
Product: govMeetings MediaManager

Thank you,
Granicus Customer Support
Nov 4, 16:28 MST
Investigating - Some users of MediaManager are experiencing an issue while attempting to trim a video that was captured with their Granicus encoder.

This issue is currently being investigated and we will provide updates as soon as we have them.

In the meantime, if you have issues with the trimming function, please reach out to Granicus support for assistance.
Email: support@granicus.com
Support Portal: https://support.granicus.com/s/contactsupport?language=en_US
Nov 4, 13:34 MST
Granicus Issue Notification: GovDelivery 2FA login issue
Resolved - This incident has been resolved.
Nov 14, 08:17 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:34 MST
Update - Granicus Engineering teams have identified an issue where T-Mobile users are not receiving Two Factor Authentication texts. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Nov 13, 10:52 MST
Identified - Granicus Engineering teams have identified an issue where some govDelivery administrators are not receiving Two Factor Authentication texts. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Nov 13, 08:45 MST
Nov 13, 2024
Nov 12, 2024
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 04:55 MST
Scheduled - On Monday, Nov 11th 2024, at 11:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 8, 04:55 MST
Nov 11, 2024
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 04:52 MST
Scheduled - On Monday, 11th November 2024, at 9:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 8, 04:52 MST
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 21:31 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 04:52 MST
Scheduled - On Monday, 11th November 2024, at 7:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 11, 19:30 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 05:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:30 MST
Scheduled - On Monday, Nov 11th 2024, at 3:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 8, 04:46 MST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 06:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:30 MST
Scheduled - On Thursday, October 7th 2024, at 4:30am pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 6, 07:42 MST
Nov 6, 2024

No incidents reported.

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