All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GovQA release 25.12 Dec 4, 2025 20:30-22:30 MST

We will be pushing the 25.12 release to production. During this time, GovQA may be slow to respond and some errors may temporarily occur in the application.
Posted on Dec 02, 2025 - 08:11 MST

govDelivery Scheduled Maintenance: Sunday, December 7th, 2025 - 12 AM CDT Dec 6, 2025 23:00 - Dec 7, 2025 01:00 MST

Beginning at 12 AM Central Time on Sunday, December 7th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, December 7th (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Posted on Nov 20, 2025 - 11:01 MST

govService Release 575 - 11th December 2025 (US) Dec 11, 2025 01:00-05:00 MST

Release 575 will apply essential updates to the govService platform for all US customers on Thursday, 11th December 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Release-575-December-4-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Dec 03, 2025 - 05:11 MST
Dec 4, 2025
GovAccess Vision Hotfix Release - Dec 3, 2025
Completed - The scheduled maintenance has been completed.
Dec 4, 04:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 01:51 MST
Scheduled - We updated the attachments functions for Form and Survey submissions such that we no longer provide public links to submitted attachments, as were previously included in the submission confirmation email.

Following this change, the submission confirmation email includes these links only for system admins. Links sent in the past are no longer publicly accessible and redirect users to the admin login page.

This increases security around submitted content that can possibly be seen as associated with your services.
Dec 2, 22:30 MST
govService Release 575 - 4th December 2025 (UK)
Completed - The scheduled maintenance has been completed.
Dec 4, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:30 MST
Scheduled - Release 575 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 4th December 2025.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Release-575-December-4-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Dec 3, 05:10 MST
Dec 3, 2025
Granicus Issue Notification: govDelivery Communications Cloud - Stage
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud - Stage. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Dec 3, 10:36 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud - Stage. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud - Stage

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Dec 3, 10:34 MST
govMeetings OneMeeting Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 03:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:30 MST
Scheduled - Downtime: OneMeeting may be inaccessible while we perform PrimeGov Certificate Renewal. This is expected to last for up to 3 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.

Action: No action is required on your end.

Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
We appreciate your cooperation and thank you for being a valued Granicus client.
Dec 2, 11:20 MST
Dec 2, 2025

No incidents reported.

Dec 1, 2025
govService scheduled Maintenance - 2nd Dec 2025
Completed - The scheduled maintenance has been completed.
Dec 1, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:30 MST
Scheduled - Granicus will be performing scheduled maintenance on 2nd December 2025, starting at 4:30 AM UK time, to switch email traffic to new email servers. Please note that there will be no impact on live case processing during this period.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Dec 1, 08:10 MST
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Dec 1, 17:40 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Dec 1, 17:10 MST
Nov 30, 2025

No incidents reported.

Nov 29, 2025
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 MST
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Nov 20, 10:53 MST
govQA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:01 MST
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the GovQA application. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
Nov 20, 10:55 MST
Nov 28, 2025
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 23:00 MST
Scheduled - On Thursday, November 27th, 2025, at 11 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 1 hour. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Nov 19, 11:49 MST
Nov 27, 2025
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 23:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 11:47 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 22:00 MST
Scheduled - On Thursday, November 27th, 2025, at 10 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 1 hour. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Nov 27, 22:00 MST
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 11:40 MST
Scheduled - On Thursday, November 19th, 2025, at 8 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 2 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Nov 19, 11:40 MST
Granicus Issue Notification: govService UK
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService UK. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 27, 12:01 MST
Identified - The issue has been identified and we are working towards implementing a fix.
Nov 27, 10:42 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 27, 09:50 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 05:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 03:30 MST
Scheduled - On Thursday, November 27th, 2025, at 3:30 AM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 2 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Nov 19, 11:36 MST
Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)
Resolved - The issue affecting Account Creation and impacting the govDelivery Targeted Messaging Service (TMS) has been resolved.
Nov 27, 04:35 MST
Monitoring - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Targeted Messaging Service (TMS). We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 27, 03:56 MST
govMeetings OneMeeting Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 02:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 22:30 MST
Scheduled - OneMeeting may be inaccessible while we perform the certificate renewal for PrimeGov domain. This is expected to last for up to 4 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.

Action: No action is required on your end.

Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 26, 09:09 MST
Nov 26, 2025
Nov 25, 2025

No incidents reported.

Nov 24, 2025
Granicus Issue Notification: govService Amanda
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService Amanda. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 24, 10:50 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService Amanda. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Amanda

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 24, 08:56 MST
Nov 23, 2025

No incidents reported.

Nov 22, 2025
GovAccess Vision Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:00 MST
Scheduled - On Friday, November 21st, 2025, at 10 PM MST, Granicus will perform maintenance for GovAccess Vision. Your Website/CMS may experience temporary downtime of 2 hours while maintenance is in progress. If an incident occurs during this time, we will have the appropriate staff engaged to resolve it immediately.
Nov 21, 16:21 MST
Nov 21, 2025
CMS VE (Vision) Release Notes November 20, 2025
Completed - The scheduled maintenance has been completed.
Nov 21, 06:30 MST
Scheduled - Included in this Release
Improvements & Enhancements
We made background improvements that improved system stability and prepared for future product updates.

Issue Resolutions
Map Pop-ups - Facility Images

We resolved an issue wherein, when users clicked on map markers and the pop-up displayed, facility images were broken and links redirected incorrectly.

Following this change, these display and redirect as expected.


Admin Page Preview - Add Subpage

We resolved an issue wherein the button was unresponsive.


Calendar Events Widget - Introduction Text

We resolved an issue wherein the line breaks did not function as expected.


Calendar Grid Advanced Widget - Next and Previous Buttons - Accessibility

We added ARIA labels to ensure that all interactive elements are properly labeled for assistive technologies.


Facebook Page Widgets - iFrame Title - Accessibility

We resolved an issue wherein, when two or more Facebook Page widgets were added to the same page, their iframes shared the same title (Facebook Widget), which made it difficult for assistive technologies to distinguish between them.

Following this change, each Facebook Page widget uses its configured title as the iframe title. If no custom title is provided, the default Facebook Widget title remains.


Admin - Form Responses - Checkbox Field

We resolved an issue wherein, when viewing individual responses, the field displayed as blank, even when analytics and exports contained the expected data.


Forms and Flex - Email Validation

We resolved an issue wherein, when submitting a form with email addresses with top-level domains longer than 4 characters, users received an error incorrectly stating that that the email had an invalid format.

Following this change, Forms and Flex accept email addresses with top-level domains up to 10 characters in length.
Nov 19, 12:01 MST
OneMeeting Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 MST
Scheduled - Product: OneMeeting
Timing: November 21st, 2025, starting at 1AM Central time
Downtime: OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 11, 02:08 MST
Nov 20, 2025
govService Release 573 - 20th Nov 2025 (US)
Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:00 MST
Scheduled - Release 573 will apply essential updates to the govService platform for all US customers on Thursday, 20th Nov 2025

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at [add direct url link- https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Release-573-November-4-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Oct 30, 10:49 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 04:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 06:39 MST
Scheduled - On Thursday, November 20th, 2025, at 3:30 AM MDT, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 2 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Nov 13, 06:39 MST
govService Scheduled maintenance (US) - 20th Nov 2025
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 MST
Scheduled - Granicus will be performing scheduled maintenance on 20th November 2025, starting at 12 midnight Mountain Time, to switch to new email servers. Please note that there will be no impact on live case processing during this period.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 19, 09:07 MST
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