Update - Starting Wednesday, 4/1/26 at 9PM MT and continuing for approximately 8 hours, customers may experience brief interruptions while our engineers perform scheduled maintenance related to the next phase of our infrastructure migration. Our teams will be actively monitoring throughout to ensure a smooth experience, and we’ll restore full service quickly if any issues arise.
Apr 01, 2026 - 11:23 MDT
Update - Starting Monday, 3/30/26 at 9PM MT and continuing for approximately 8 hours, customers may experience brief interruptions while our engineers perform scheduled maintenance related to the next phase of our infrastructure migration. Our teams will be actively monitoring throughout to ensure a smooth experience, and we’ll restore full service quickly if any issues arise.
Mar 30, 2026 - 14:35 MDT
Update - Starting Monday, 3/23/26 at 9PM MT and continuing for approximately 8 hours, customers may experience brief interruptions while our engineers perform scheduled maintenance related to our infrastructure migration. Our teams will be actively monitoring throughout to ensure a smooth experience, and we’ll restore full service quickly if any issues arise.
Mar 23, 2026 - 16:17 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 17, 2026 - 15:49 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 17, 2026 - 15:49 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 2026 - 21:00 MDT
Scheduled - Scheduled – Granicus will be performing a phased migration of core platform infrastructure to a new cloud environment located in Ashburn, Virginia. This migration will take place beginning in March and continue through the end of April. Customer environments will be transitioned in groups each week as part of this scheduled activity.
This migration is designed to enhance long‑term platform performance, strengthen system security, and improve overall reliability. No customer action is required.
While no downtime is anticipated, this work touches core components of the platform. As a result, there is a small possibility of brief service interruptions during the migration window.
Customers will receive additional notifications one week prior to their scheduled migration phase, including exact timeframes and relevant details.
We appreciate your cooperation and thank you for being a valued Granicus client.

Mar 10, 2026 21:00 - Apr 28, 2026 22:00 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Partial Outage
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Partial Outage
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content Under Maintenance
Vision CMS Under Maintenance
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EngagementHQ ANZ Scheduled Maintenance Apr 2, 2026 07:30-10:30 MDT

On Thursday, 2nd April 2026, at 7:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Mar 26, 2026 - 05:44 MDT

OneMeeting Scheduled Maintenance Apr 3, 2026 00:00-06:00 MDT

OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.

Posted on Mar 31, 2026 - 13:29 MDT

EngagementHQ UK & EU Scheduled Maintenance Apr 5, 2026 21:30 - Apr 6, 2026 00:30 MDT

On Sunday, 5th April 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Mar 26, 2026 - 05:47 MDT

EngagementHQ CA Scheduled Maintenance Apr 5, 2026 23:30 - Apr 6, 2026 02:30 MDT

On Sunday, 5th April 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Mar 26, 2026 - 11:14 MDT

EngagementHQ US Scheduled Maintenance Apr 6, 2026 01:30-04:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 2026 - 11:16 MDT
Scheduled - On Monday, 6th April 2026, at 1:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Mar 26, 2026 - 11:16 MDT

govService Release [578a] - 7th April 2026 (US) Apr 7, 2026 01:00-05:00 MDT

Release [578a] will apply essential updates to the govService platform for all US customers on Tuesday, 7th April 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support

Posted on Mar 27, 2026 - 06:43 MDT

EngagementHQ ANZ Scheduled Maintenance Apr 7, 2026 07:30-10:30 MDT

On Tuesday, 7th April, 2026, at 7:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Mar 27, 2026 - 07:41 MDT

EngagementHQ UK & EU Scheduled Maintenance Apr 12, 2026 19:30-22:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 2026 - 12:49 MDT
Scheduled - On Sunday, 12th April, 2026, at 7:30 PM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Mar 30, 2026 - 12:49 MDT

EngagementHQ CA Scheduled Maintenance Apr 12, 2026 22:30 - Apr 13, 2026 01:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 2026 - 12:52 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 2026 - 12:51 MDT
Scheduled - On Sunday, 12th April, 2026, at 10:30 PM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Mar 30, 2026 - 12:51 MDT

EngagementHQ US Scheduled Maintenance Apr 13, 2026 01:30-04:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 2026 - 12:53 MDT
Scheduled - On Monday, 13th April, 2026, at 1:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Mar 30, 2026 - 12:53 MDT
Apr 2, 2026

No incidents reported today.

Apr 1, 2026
Resolved - This incident has been resolved.
Apr 1, 00:00 MDT
Update - The platform remains stable following the implemented fixes. Granicus Engineering teams continue to actively monitor the environment to ensure ongoing performance and reliability.
Mar 31, 08:53 MDT
Update - We are continuing to monitor for any further issues.
Mar 31, 00:19 MDT
Update - Granicus Engineering teams have implemented a temporary fix and are currently continuing with stabilisation efforts and ongoing investigation into the root cause investigation with intermittent performance degradation on the infrastructure to ensure continued stability and performance.

Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Mar 31, 00:18 MDT
Update - Granicus Engineering teams have implemented a temporary fix and are currently continuing with stabilization efforts and ongoing investigation into the root cause investigation with intermittent performance degradation on the infrastructure to ensure continued stability and performance.

Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Mar 30, 01:49 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 19:53 MDT
Update - Our engineers are continuing investigate the root cause and working to resolve the issue. We will provide updates as more information comes to hand.
Mar 29, 18:42 MDT
Investigating - Granicus Engineering teams are currently investigating an issue where some customer sites are not loading or seeing degraded performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: EngagementHQ AU & NZ Regions

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Mar 29, 18:07 MDT
Mar 31, 2026
Completed - The scheduled maintenance has been completed.
Mar 31, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:30 MDT
Scheduled - Release 578a will apply essential updates to the govService platform for all customers in the UK and Ireland this Tuesday, 31st March 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes details at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support

Mar 27, 06:41 MDT
Mar 30, 2026
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:00 MDT
Scheduled - OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.

Mar 20, 06:44 MDT
Mar 29, 2026
Resolved - This incident has been resolved.
Mar 29, 00:03 MDT
Monitoring - The Stage environment experienced a brief disruption and had since recovered automatically. The Granicus Engineering teams are actively monitoring the environment to ensure continued stability and performance.

Product: govDelivery Communications Cloud and TMS

Mar 28, 23:02 MDT
Mar 28, 2026
Resolved - This incident has been resolved.
Mar 28, 14:57 MDT
Update - Granicus Engineering teams continue to work and restore hardware failure impacting OpenCities (US) domain redirection for root and vanity domains. Sites are accessible on fully qualified domain name url.

Our teams are working on this issue as priority and further updates will be provided as we progress towards full-service recovery.
Product: govAccess (OpenCities - US)

Mar 28, 08:02 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 21:47 MDT
Investigating - Granicus Engineering teams are currently investigating OpenCities (US) domain redirection issue.
Currently the US region is experiencing an outage impacting OpenCities domain redirection. For some requests to few domains, users may experience failure or error when expecting to be redirected to the main website

Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govAccess (OpenCities - US)

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Mar 27, 19:27 MDT
Completed - The scheduled maintenance has been completed.
Mar 28, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 MDT
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the GovQA application. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
Mar 20, 06:24 MDT
Completed - The scheduled maintenance has been completed.
Mar 28, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:01 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.

Mar 20, 06:22 MDT
Mar 27, 2026
Completed - The scheduled maintenance has been completed.
Mar 27, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:30 MDT
Scheduled - On Friday, 27th March, 2026, at 4:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Mar 26, 05:29 MDT
Completed - The scheduled maintenance has been completed.
Mar 27, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 05:03 MDT
Scheduled - On Thursday, March 26th, 2026, at 11 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 26, 05:03 MDT
Mar 26, 2026
Completed - The scheduled maintenance has been completed.
Mar 26, 23:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:01 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 05:03 MDT
Scheduled - On Thursday, March 26th, 2026, at 10 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 1-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 26, 05:01 MDT
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 MDT
Scheduled - On Thursday, March 26th, 2026, at 8 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 26, 05:14 MDT
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Resolved - This incident has been resolved.
Mar 23, 07:31 MDT
Investigating - Granicus Engineering teams are currently investigating an issue where users are experiencing issues with Service Request records not loading in the Console within govService OneView Core.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Mar 23, 06:50 MDT
Completed - The scheduled maintenance has been completed.
Mar 23, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:30 MDT
Scheduled - On Monday, March 23rd, 2026, at 12:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 12, 04:07 MDT
Completed - The scheduled maintenance has been completed.
Mar 23, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:30 MDT
Scheduled - On Sunday, March 22nd, 2026, at 10:30 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 12, 04:05 MDT
Mar 22, 2026
Completed - The scheduled maintenance has been completed.
Mar 22, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:30 MDT
Scheduled - On Sunday, March 22nd, 2026, at 8:30 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 12, 04:02 MDT
Resolved - This incident has been resolved.
Mar 22, 02:30 MDT
Update - Update: 15:50 (GTM) 20/03/2026

We are continuing to work towards full resolution of the issue affecting certain GovService submissions. Our technical teams have identified the cause of the delays experienced earlier today and have implemented measures that have stabilised new submission processing.

New submissions have been progressing as expected since late morning (UK time). Work is ongoing to address the remaining submissions that became stalled during the incident. This reprocessing activity is progressing steadily and remains a priority until all affected items have been fully cleared.

Further updates will be provided as more information becomes available. We appreciate your patience while we complete this work.

Mar 20, 09:52 MDT
Update - We are continuing to investigate this issue.
Mar 20, 04:29 MDT
Investigating - We are currently investigating an issue impacting service for GovService. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Mar 20, 04:26 MDT
Completed - The scheduled maintenance has been completed.
Mar 22, 02:28 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, March 22nd Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, March 22nd, 2026 (12:00 AM - 4:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status

Mar 5, 10:51 MST
Mar 21, 2026
Completed - The scheduled maintenance has been completed.
Mar 21, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Mar 13, 16:52 MDT
Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 MDT
Scheduled - Granicus will be performing a scheduled upgrade of our Network Infrastructure to enhance performance, security, and compatibility. This upgrade supports the continued reliability of the Simpleview CRM platform.

During the maintenance window, customers using Simpleview CRM may experience intermittent service disruptions or reduced performance. All services will be closely monitored, and we will work to minimize any impact.

Mar 19, 12:20 MDT
Mar 20, 2026
Completed - The scheduled maintenance has been completed.
Mar 20, 04:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:30 MDT
Scheduled - On Thursday, March 19th, 2026, at 9:30 PM PST,
Granicus will perform a standard release for Vision. There will be a scheduled downtime for 6 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.

You can review the release notes in detail at:
https://support.granicus.com/s/article/What-s-New-in-CMS-VE-2026

Mar 19, 07:39 MDT
Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Mar 12, 07:46 MDT
Mar 19, 2026