Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

Communications Cloud Operational

Communications Cloud - Stage Operational

Targeted Messaging Service (TMS) Operational

Targeted Messaging Service (TMS) - Stage Operational

Communications Cloud - UK Operational

govDelivery - EngagementHQ Operational

EHQ - ANZ Operational

EHQ - Canada Operational

EHQ - Europe Operational

EHQ - UK Operational

EHQ - US Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

OneMeeting PrimeGov Operational

Swagit Operational

govAccess - Website and Content Operational

Vision CMS Operational

OpenCities Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

OneView Core Operational

OneView Dynamics Operational

SIMA Operational

SmartGov Operational

SmartGov - Reports Operational

GovQA Operational

Amanda Operational

OpenForms Operational

Simpleview Products Operational

CRM Operational

CRM Apex Operational

CMS Operational

Act-On Operational

Book › Direct Operational

CRM Extranet Operational

Cvent Operational

DAM Operational

Data Engine Operational

Destination Dashboards Operational

Destination Travel Network (DTN) Operational

Eventsforce Operational

FuturePace Operational

MINT+ Operational

SendSites Operational

Government Experience Agent Operational

Indigov Operational

Indigov CRM - US House Operational

Indigov CRM - State & Local Operational

Indigov Websites - US House Operational

Indigov Websites - State & Local Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GovQA 26.9 - 10 September, 2026 Sep `10`, `2026` `20:30`-`22:30` MDT

Release 26.9 will apply essential updates to GovQA.

The release is planned to start at 9:30 PM EDT and to last for 2 hours.

We do not expect downtime as a part of this release. Some modules of GovQA may not be available or may receive an error during the release.

We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Sep 04, 2026 - 10:53 MDT

Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, September 20, 2026 - 12 AM CDT Sep `19`, `2026` `23:00` - Sep `20`, `2026` `01:00` MDT

Beginning at 12 AM Central Time on Sunday, September 20, 2026, Granicus technical teams will be performing maintenance affecting our Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, September 20 (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status Page.
Posted on Sep 08, 2026 - 07:51 MDT

Granicus Maintenance Notification: govService - SRM OneView Security Patches Sep `28`, `2026` `00:00`-`05:00` MDT

Dear Valued Customer,

This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on September 28th, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable. This maintenance is essential to ensure the continued security and performance of our services.
Posted on Sep 08, 2026 - 09:29 MDT

Past Incidents

Sep `8`, `2026`

Host Compliance Release #20 2026 (Rerun)

Completed - The scheduled maintenance has been completed.
Sep 8, 04:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:30 MDT

Scheduled - Granicus technical teams will be implementing Release #20 in the production environment on 7th September 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 7, 05:49 MDT

Sep `7`, `2026`

Granicus Issue Notification: govMeetings IQM2

Resolved - The issue affecting IQM2 US Citizens Portals has been resolved. All services, including Meetings Portals and MinuteTraq, have been fully restored and are operating normally. The root cause was identified and corrective action has been completed. We sincerely apologize for the disruption and any inconvenience caused.
Sep 7, 09:35 MDT

Update - Engineering teams have made progress on remediation, with some IQM2 functions now showing signs of recovery. However, customer-facing Citizens Portal services remain partially impacted with intermittent availability. Our teams continue working toward full service restoration and will provide further updates as progress is made. We sincerely apologize for the continued disruption.
Sep 7, 08:49 MDT

Update - Engineering teams continue to make progress on investigation and restoration activities. Service restoration remains the highest priority, and further updates will be shared as additional progress is made. We sincerely apologize for the disruption and appreciate your patience as we work to restore service as quickly as possible.
Sep 7, 07:55 MDT

Identified - Granicus Engineering teams have identified the issue impacting govMeetings IQM2 and are actively working on remediation efforts. Service restoration activities are in progress, and our teams continue to treat this with the highest priority. Further updates will be provided as soon as more information becomes available.
Sep 7, 06:59 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings IQM2

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 7, 06:35 MDT

Host Compliance Release #20 2026

Completed - The scheduled maintenance has been completed.
Sep 7, 05:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:30 MDT

Scheduled - Granicus technical teams will be implementing Release #20 in the production environment on 6th September 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 3, 05:36 MDT

Sep `6`, `2026`

Sep `5`, `2026`

No incidents reported.

Sep `4`, `2026`

Granicus Issue Notification: govService Firmstep

Resolved - The email delivery issue affecting govService (Firmstep) customers sending to Microsoft-hosted mailboxes (Outlook / Microsoft 365) has been fully resolved. Normal service has been confirmed across all affected customers. We apologise for any inconvenience caused and thank you for your patience.
Sep 4, 10:31 MDT

Monitoring - Our email delivery provider has confirmed that the underlying issue affecting deliveries to Microsoft-hosted mailboxes has been resolved. Email delivery is now functioning normally; however, previously deferred emails are being reprocessed and will be delivered progressively. We will continue to monitor service stability and provide a final update upon confirmed full resolution. We apologise for any inconvenience caused.
Sep 4, 07:09 MDT

Update - Our teams are observing improved email delivery success rates to Outlook and Microsoft 365 recipients, indicating that service recovery is underway. We remain engaged with our email delivery provider and are closely monitoring their progress while continuing to assess the impact to customers. Further updates will be provided as additional information becomes available.
Sep 4, 06:50 MDT

Identified - Update: Granicus Engineering is actively working with our email delivery provider to investigate an issue affecting emails sent from the govService (Firmstep) platform to Outlook and Microsoft 365 recipients. The provider has advised that they are aware of a broader issue impacting deliveries to Microsoft-hosted mailboxes and are monitoring the situation closely. We will continue to provide updates as additional information becomes available.
Sep 4, 06:08 MDT

Investigating - RUN - 143492 INVESTIGATING

Incident Description: Granicus Engineering is currently investigating an issue impacting email delivery from the govService (Firmstep) platform for some customers. As a result, some emails sent from the platform to Microsoft-hosted email accounts (including Outlook and Microsoft 365) may not be delivered as expected.

Impacted Locations, number of users: 3 (UK)

Current Incident Status: Open

Priority: Severity 2

Issue Reported By: Customer

Date / Time Reported: 8/27/2026 10.47 AM UK time

Date / Time Incident Reported as RUN: 08/27/2026 1.27 PM UK time

Incident Manager at Support: Vishwas Prasad

Other Parties involved: Product Engineering

Next Update Due: 08/27/2026 3.30 PM UK time
Sep 4, 05:49 MDT

EngagementHQ Project Search Issues - Canada Region

Resolved - Granicus engineering team has successfully resolved the project search issues affecting EngagementHQ customers in the Canada region. The search index has been rebuilt and search functionality has been fully restored. The fix has been verified and all impacted services are operating normally. We apologize for the disruption and thank you for your patience.
Sep 4, 08:26 MDT

Update - Our engineering team is actively working on re-indexing the affected search data for the Canada region during this maintenance window. We will provide an update once the process is complete. We apologize for the inconvenience caused by the ongoing search issues. and thank you for your patience.
Sep 4, 03:28 MDT

Identified - Our investigation has determined that an issue with the project indexing process is impacting search functionality for some EngagementHQ customers in Canada. Engineering teams have identified evidence that the re-index process may not have completed successfully, resulting in incomplete or missing project search results for some sites.

To minimize customer impact, the team has elected not to perform remediation during business hours. Engineering is preparing to execute a manual re-index during non-peak hours for Canada, currently targeted for 4:00 AM CT on September 4. The team will closely monitor the process and validate search functionality following completion.
Sep 3, 13:32 MDT

Investigating - Project Search Functionality Issues in Canada EngagementHQ
We are investigating reports that some customers in Canada may be experiencing issues when searching for projects within EngagementHQ sites. Users may encounter incomplete or missing search results for project content.
Our engineering teams are actively investigating the issue and working to determine the scope and root cause. We will provide additional updates as more information becomes available.
Sep 3, 09:36 MDT

Sep `3`, `2026`

Granicus Issue Notification: govMeetings MediaManager - Platform Outage

Resolved - Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.
Sep 3, 18:53 MDT

Monitoring - We have implemented a fix and restored affected services. All systems are operating normally at this time. We sincerely apologize for the disruption and any inconvenience caused. We will continue to closely monitor services and provide updates here if anything changes.
Sep 3, 14:33 MDT

Identified - We have identified an issue affecting our hosting infrastructure and are actively implementing mitigation measures to restore service. Our team is engaged and will continue to provide updates as progress is made.
Sep 3, 13:56 MDT

Update - We are continuing to investigate this issue.
Sep 3, 13:28 MDT

Investigating - We are currently investigating an issue affecting portions of the govMeetings platform. Customers may experience difficulties accessing MediaManager and related video services, including intermittent errors, login issues, or service unavailability.

Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we investigate.

We will provide additional updates as more information becomes available.
Sep 3, 13:00 MDT

Granicus Issue Notification: govMeetings MediaManager- Platform outage

Identified - We have identified the source of the issue and are actively working on remediation efforts. Multiple engineering teams are engaged and focused on restoring affected govMeetings services. We appreciate your patience and will provide further updates as progress is made.
Sep 3, 10:11 MDT

Update - We are continuing to investigate this issue.
Sep 3, 09:39 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 3, 09:34 MDT

govService Release 584 - 3rd September 2026 (US)

Completed - The scheduled maintenance has been completed.
Sep 3, 05:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 01:00 MDT

Scheduled - Release 584 will apply essential updates to the govService platform for all US customers on Thursday, 3rd Sept 2026.
There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#release584-schedule

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Aug 24, 06:12 MDT

Sep `2`, `2026`

GovAccess Vision scheduled maintenance

Completed - The scheduled maintenance has been completed.
Sep 2, 02:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 22:30 MDT

Scheduled - Scheduled — Beginning at 11:30pm Central Time on Tuesday, September 1st, Granicus technical teams will be performing maintenance affecting our Vision production environment to expand the Redis cluster. Although we take steps to keep the systems online and usable during the maintenance, you may see intermittent system interruptions.
Sep 1, 11:04 MDT

Sep `1`, `2026`

Granicus Communications STAGE Environment scheduled maintenance: Sept 1, 9:00 AM - 11:00 AM CT

Completed - The scheduled maintenance has been completed.
Sep 1, 11:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 09:00 MDT

Scheduled - Beginning at 9 AM Central Time on Tuesday, September 1st, Granicus technical teams will be performing maintenance affecting our Granicus Communications STAGE environment for Communications Cloud and TMS applications. Although we take steps to keep the systems online and usable during the maintenance you may see intermittent system interruptions.
Aug 18, 11:25 MDT

Aug `31`, `2026`

SRM OneView EE contact search and record loading functionality

Resolved - The intermittent contact search and record loading issue affecting SRM OneView EE has been resolved. Our engineering teams identified and addressed the root cause, and full functionality has been confirmed across all affected environments. We sincerely apologise for any inconvenience caused.
Aug 31, 09:56 MDT

Investigating - Granicus Engineering team is currently investigating an issue impacting SRM OneView EE contact search and record loading functionality. Customers may experience intermittent instances where valid contact records do not appear in search results or pages display "No items to display" despite records existing within the system.
Our teams have successfully reproduced the behaviour and are actively working to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.
We apologise for any inconvenience this may cause and appreciate your patience while we investigate.
Aug 31, 08:49 MDT

OneMeeting Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 31, 06:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 00:00 MDT

Scheduled - This is our standard monthly patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes."
Aug 15, 12:05 MDT

Granicus Maintenance Notification: govService - SRM OneView Security Patches

Completed - The scheduled maintenance has been completed.
Aug 31, 05:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 00:00 MDT

Scheduled - Dear Valued Customer,

This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on August 31st, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable. This maintenance is essential to ensure the continued security and performance of our services.
Aug 18, 06:37 MDT

Host Compliance Release #19 2026

Completed - The scheduled maintenance has been completed.
Aug 31, 04:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 23:30 MDT

Scheduled - Granicus technical teams will be implementing Release #19 in the production environment on 30th August 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Aug 28, 05:51 MDT

Aug `30`, `2026`

Granicus Issue Notification: govAccess Vision

Resolved - This incident has been resolved.
Aug 30, 19:19 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govAccess Vision. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govAccess Vision

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 28, 23:05 MDT

Aug `29`, `2026`

govQA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 29, 04:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 22:00 MDT

Scheduled - Granicus technical teams will be performing monthly Patching maintenance which includes important security and system update in our Production environment for GovQA. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
Aug 15, 12:00 MDT

govMeetings Standard Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Aug 29, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 22:01 MDT

Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Aug 11, 11:31 MDT

Aug `28`, `2026`

Granicus Issue Notification: govAccess Vision

Update - Granicus Engineering teams have identified and resolved the issue impacting govAccess Vision. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 28, 23:23 MDT

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govAccess Vision. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 28, 23:23 MDT

Granicus Issue Notification: govAccess Vision

Agenda OE (OneMeeting) Schedule Maintenance

Completed - The scheduled maintenance has been completed.
Aug 28, 06:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 00:00 MDT

Scheduled - OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
Aug 17, 09:08 MDT

Aug `27`, `2026`

govService - SRM - OneView Dynamics Product Release

Completed - The scheduled maintenance has been completed.
Aug 27, 23:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:01 MDT

Update - The scheduled maintenance is planned to happen tomorrow August 27th, 2026, 7:00 PM MT.
Aug 26, 13:21 MDT

Scheduled - We are excited to announce the latest update to OneView Dynamics, designed to enhance your experience and improve functionality. This release is planned to happen August 27th, 2026, 7:00 PM MT and is expected to last approximately 4 hours. You may experience downtime from 5 to 30 minutes during that period.

Release notes will be published here:
https://support.granicus.com/s/article-group/a8CVq000000CI2nMAG/service-request-management-advanced-oneview-release-notes.

For those who have a STAGE environment, we invite you to explore it.

Thank you for your continued support and feedback.
Aug 18, 08:19 MDT

govService - SRM - OneView EE Product Release

Completed - The scheduled maintenance has been completed.
Aug 27, 23:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:00 MDT

Scheduled - Dear Valued Customer,

We are excited to announce the latest update to OneView EE, designed to enhance your experience and improve functionality. This release is planned to happen August 28th, 2026, 7:00 PM MT. No downtime is expected.

Release notes will be published here: https://support.granicus.com/s/article/What-s-New-in-Service-Request-Management-E-E
Aug 18, 07:53 MDT

govService Release 584 - 27th August 2026 (UK)

Completed - The scheduled maintenance has been completed.
Aug 27, 02:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:30 MDT

Scheduled - Release 584 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 26th Aug 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#release584-schedule

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Aug 24, 06:11 MDT

Aug `26`, `2026`

Granicus Issue Notification: govMeetings Legistar Performance Issues

Resolved - The issue affecting govMeetings Legistar has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation. We apologize for the disruption and appreciate your patience throughout this incident.
Aug 26, 22:27 MDT

Monitoring - We have identified the source of the recent Legistar performance degradation and have observed significant improvement in platform performance. Multiple agencies have confirmed that latency and freezing symptoms have been resolved or returned to normal operation following remediation efforts.
Our teams continue to actively monitor the environment and validate stability across impacted customers. At this time, service performance appears stable, and we will remain in a monitoring phase before confirming full resolution of the incident
Aug 26, 15:20 MDT

Identified - We have identified the source of the recent Legistar performance degradation and are seeing service performance improve across the environment. Multiple agencies have confirmed that latency and freezing symptoms have significantly improved or returned to normal.
Our teams continue to monitor platform performance and validate stability across affected customers. We will continue to provide updates and will resolve this incident once monitoring confirms sustained normal operation.
Aug 26, 14:19 MDT

Investigating - We are investigating reports of performance issues affecting Legistar, including slowness, freezing, and increased latency for some users. Our teams have identified multiple reports and are actively working to determine the cause.

We have engaged Engineering and Support teams, are reviewing system performance data, and continue to monitor the environment closely. We will provide further updates as more information becomes available.
Aug 26, 10:39 MDT

govMeetings - Emergency Maintenance: August 26, 2026 - 9:00 PM CDT - 9:30 PM CDT

Completed - The scheduled maintenance has been completed.
Aug 26, 21:31 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 17:11 MDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 15:38 MDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 15:37 MDT

Scheduled - Granicus is performing emergency infrastructure maintenance to address a hardware issue identified within the hosting environment supporting govMeetings services.
Start Time: August 26, 2026, 9:00 PM CT
End Time: August 26, 2026, 9:30 PM CT

During this maintenance window, customers may experience intermittent access issues or service interruptions affecting:
Swagit Live Video
Swagit Archive Video
Video Streaming Services

This maintenance is necessary to complete infrastructure remediation and ensure platform stability following a hardware issue identified earlier today.
We appreciate your patience and understanding as we work to maintain the reliability of our services.
Aug 26, 15:34 MDT

Granicus Issue Notification: govMeetings Live Video

Resolved - The issue affecting a subset of govMeetings Live Video streaming services has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation.
We apologise for the disruption and appreciate your patience throughout this incident.
Aug 26, 09:15 MDT

Monitoring - The fix has been implemented and all affected govMeetings Live Video streaming services have been restored. Our teams are now actively monitoring to confirm sustained stability. We will provide a final resolution update shortly. We thank you for your patience during this disruption.
Aug 26, 08:35 MDT

Update - Remediation efforts are progressing and a portion of the affected govMeetings Live Video streaming services have been successfully restored. Work continues on the remaining infrastructure and we expect full recovery shortly. We will provide a final update once service is fully confirmed. We appreciate your continued patience.
Aug 26, 07:29 MDT

Update - Granicus Engineering teams continue to actively work on restoring full functionality to the affected subset of govMeetings Live Video streaming services. While earlier remediation efforts have improved underlying infrastructure stability, the service has not yet fully recovered.
Our teams remain fully engaged and are progressing through additional recovery actions. We will provide a further update as soon as service restoration is confirmed. We apologise for the continued disruption and appreciate your patience.
Aug 26, 06:25 MDT

Identified - Granicus Engineering Team has identified the underlying issue affecting a subset of govMeetings Live Video streaming services and are actively applying remediation measures. As these actions are being implemented, we are observing significant improvements in service stability and performance.
Our teams continue to closely monitor the environment to ensure sustained recovery and will provide further updates as progress continues. We apologise for any inconvenience caused and appreciate your patience.
Aug 26, 05:21 MDT

Update - We continue to investigate an issue affecting a subset of govMeetings Live Video streaming services. Our teams remain actively engaged and are working to identify the underlying cause and implement a resolution.
While service stability has improved, we are continuing detailed analysis and monitoring to ensure consistent performance. We apologise for any inconvenience this issue may have caused and appreciate your patience as we work towards full resolution.
Aug 26, 03:56 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Live Video

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 26, 03:20 MDT

EngagementHQ Scheduled Maintenance- US

Completed - The scheduled maintenance has been completed.
Aug 26, 03:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 01:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 24, 04:26 MDT

Scheduled - On Wednesday, 26th June, 2026, at 11:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Aug 24, 04:25 MDT

EngagementHQ Scheduled Maintenance- CA

Completed - The scheduled maintenance has been completed.
Aug 26, 01:31 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:31 MDT

Scheduled - On Tuesday, 25th June, 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Aug 24, 04:24 MDT

Aug `25`, `2026`

EngagementHQ Scheduled Maintenance- UK & EU

Completed - The scheduled maintenance has been completed.
Aug 25, 23:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 21:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 24, 04:19 MDT

Scheduled - On Tuesday, 25th June, 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Aug 24, 04:19 MDT

EngagementHQ Scheduled Maintenance- ANZ

Completed - The scheduled maintenance has been completed.
Aug 25, 06:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 04:30 MDT

Scheduled - On Tuesday, 25th June, 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Aug 24, 04:00 MDT

Granicus Issue Notification: govService GovQA

Resolved - Granicus Engineering teams have confirmed that the service availability issue impacting GovQA has been resolved. All affected services recovered successfully, and the platform is operating normally at this time.
We apologise for any inconvenience experienced and appreciate your patience while the issue was being addressed.
Aug 25, 05:27 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 25, 05:05 MDT

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Scheduled Maintenance

GovQA 26.9 - 10 September, 2026 Sep 10, 2026 20:30-22:30 MDT

Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, September 20, 2026 - 12 AM CDT Sep 19, 2026 23:00 - Sep 20, 2026 01:00 MDT

Granicus Maintenance Notification: govService - SRM OneView Security Patches Sep 28, 2026 00:00-05:00 MDT

Past Incidents

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GovQA 26.9 - 10 September, 2026 Sep `10`, `2026` `20:30`-`22:30` MDT

Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, September 20, 2026 - 12 AM CDT Sep `19`, `2026` `23:00` - Sep `20`, `2026` `01:00` MDT

Granicus Maintenance Notification: govService - SRM OneView Security Patches Sep `28`, `2026` `00:00`-`05:00` MDT

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