govMeetings and govAccess Product Release
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 2025 - 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 17, 2025 22:00 - Oct 18, 2025 04:00 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda ? Under Maintenance
MediaManager Under Maintenance
Live Video Under Maintenance
Archive Video Under Maintenance
Legistar Under Maintenance
Peak ? Under Maintenance
InSite Under Maintenance
Boards & Commissions Under Maintenance
iLegislate Under Maintenance
IQM2 Under Maintenance
Novus Agenda/Video Under Maintenance
OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
Vision CMS ? Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

govDelivery Scheduled Maintenance: Sunday, October 19th, 2025 - 12 AM CDT Oct 18, 2025 23:00 - Oct 19, 2025 00:00 MDT

Beginning at 12 AM Central Time on Sunday, October 19th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, October 19th (12:00 AM - 1:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Posted on Oct 03, 2025 - 07:04 MDT

govService Release 571 - 23rd Oct 2025 (US) Oct 23, 2025 01:00-05:30 MDT

Release 571 will apply essential updates to the govService platform for all US customers on Thursday, 23rd Oct 2025. There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/SRM-FE-govService-Firmstep-Release-571-October-16-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Oct 10, 2025 - 07:17 MDT

govDelivery STAGE Environment scheduled maintenance: Thursday, October 23rd, 2025 - 9 PM CDT Oct 23, 2025 20:00-21:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 2025 - 13:12 MDT
Scheduled - Beginning at 9 PM Central Time on Thursday, October 23rd Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications. Although we take steps to keep the systems online and usable during the maintenance you may see intermittent system interruptions.
Oct 14, 2025 - 12:57 MDT

govMeetings OneMeeting Standard Monthly Maintenance Oct 24, 2025 00:00-04:00 MDT

This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Posted on Oct 14, 2025 - 13:53 MDT

Scheduled Maintenance for Simpleview CRM Oct 24, 2025 22:00 - Oct 25, 2025 06:00 MDT

Granicus will be performing a scheduled upgrade of our VMware hosts to enhance infrastructure performance, security, and compatibility. This upgrade supports the continued reliability of the Simpleview CRM platform.

During the maintenance window, customers using Simpleview CRM may experience intermittent service disruptions or reduced performance. All services will be closely monitored, and we will work to minimize any impact.
Posted on Oct 17, 2025 - 09:56 MDT
Oct 18, 2025

No incidents reported today.

Oct 17, 2025
Granicus Issue Notification: govDelivery Communications Cloud
Resolved - This incident has been resolved.
Oct 17, 17:46 MDT
Update - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud Subscriber Signup forms. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Oct 17, 17:34 MDT
Update - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud Subscriber Signup forms. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Oct 17, 17:33 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud Subscriber Signup forms that clients have embedded on their website for users signing up to receive notifications. Sends are functioning normally.

Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 17, 12:51 MDT
Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)
Resolved - This incident has been resolved.
Oct 17, 03:38 MDT
Monitoring - Targeted Messaging Service (TMS) CMS Email account Creation service was unavailable for five minutes.
Oct 17, 03:16 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS). Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Targeted Messaging Service (TMS)

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 17, 03:02 MDT
govAccess Vision Scheduled Maintenance - 16th Oct 2025
Completed - The scheduled maintenance has been completed.
Oct 17, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:30 MDT
Scheduled - Granicus will be performing scheduled maintenance on 16th October 2025, starting at 10:30 PM Mountain time. Please note that there will be a scheduled down time for 4 hours during this period.

The changes are:

We’ve updated the Image Rotator widget to better support accessibility standards. Mouse-over captions now accurately reflect the content of the image and no longer imply hyperlink actions when none exist.

What’s Changed:
Captions now describe the image content clearly.
Removed misleading “Click to view…” text when images are not linked.
Enhanced screen reader compatibility for improved accessibility.

Location of Change:
This update is visible on pages using the Image Rotator widget, such as the Meet the City Commission page.

Behaviour Before the Fix
Mouse-over text displayed “Click to view {Title}” even when the image was not linked to any URL.

This behavior did not comply with WCAG accessibility guidelines and misled users into thinking the image was clickable.

Behaviour After the Fix
If both a URL and a title are set: Mouse-over text reads “Click to view {Title of the Image}”.
If only a title is set (no URL): Mouse-over text reads “{Title of the Image}”.
If no title is set: Mouse-over text reads “Rotate Image has no Title”.

This ensures that the caption accurately reflects the image content and does not imply hyperlink functionality when none exists.

Why This Matters
This change improves accessibility and clarity for all users, especially those using screen readers. It aligns with WCAG best practices by ensuring that mouse-over text describes the image content rather than suggesting an action that may not be available.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 15, 09:56 MDT
Granicus Issue Notification: govMeeting Canada applications- Insite, Legistar and Media Vault
Resolved - This incident has been resolved.
Oct 17, 01:32 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeeting Canada applications- Insite, Legistar and Media Vault. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Oct 17, 01:10 MDT
Swagit, govMeetings, and govAccess Product Release
Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings and Swagit applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 10, 02:23 MDT
Oct 16, 2025
Granicus Issue Notification: govService Host Compliance
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService Host Compliance. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 16, 03:49 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService Host Compliance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Host Compliance

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 15, 13:39 MDT
govService Release 571 - 16th Oct 2025 (UK)
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:30 MDT
Scheduled - Release 571 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 16th Oct 2025.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/SRM-FE-govService-Firmstep-Release-571-October-16-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Oct 10, 07:16 MDT
Oct 15, 2025
Granicus Issue Notification: govService Host Compliance
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService Host Compliance. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 15, 15:51 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService Host Compliance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Host Compliance

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 15, 15:10 MDT
Oct 14, 2025
Granicus Issue Notification: govMeetings iLegislate
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings iLegislate. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 17:41 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings iLegislate. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings iLegislate

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Oct 14, 17:15 MDT
Granicus Issue Notification: govService GovQA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 17:20 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 11:22 MDT
Granicus Issue Notification: govDelivery Communications Cloud
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 16:13 MDT
Update - Granicus Engineering teams continue to investigate an issue with Communications Cloud reporting. Please note, this does not affect normal Communications Cloud sending, rather only affects a subset of reporting functionality.

Thank you,
Granicus Customer Support
Oct 14, 12:35 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 12:19 MDT
GovMeetings SWAGIT - Partial Outage
Resolved - This Incident has been resolved.
Oct 14, 12:24 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 11:29 MDT
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 09:12 MDT
Update - We’re currently experiencing an issue where Live Meeting Directors are unable to move cameras or switch between camera angles during sessions. As a temporary workaround, Directors can still set up a static wide shot with audio to ensure meetings are recorded and available for public record.

Our team is actively working to restore full camera functionality. We appreciate your patience and will provide updates as progress is made.
Oct 14, 06:54 MDT
Update - We are continuing to investigate this issue and working on a fix. We will keep you posted.
Oct 14, 06:32 MDT
Investigating - Remote Directors are unable to access Avior controls to provide live production for customer meetings.
Oct 14, 03:44 MDT
Granicus Issue Notification: govDelivery Communications Cloud
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 11:59 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 09:56 MDT
Granicus Issue Notification: govService SIMA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 07:27 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SIMA
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 14, 07:06 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:30 MDT
Scheduled - On Tuesday, October 14th 2025, at 3:30 AM MDT, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Oct 13, 06:42 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:30 MDT
Scheduled - On Tuesday, October 14th, at 00:30 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 10, 06:41 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:30 MDT
Scheduled - On Monday, 13th October at 10:30 PM MDT, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 10, 06:40 MDT
Oct 13, 2025
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:30 MDT
Scheduled - On Monday, 13th October at 8:30 PM MDT, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 10, 06:38 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:30 MDT
Scheduled - On Monday, October 10th, at 3:30 AM MDT, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Oct 10, 06:30 MDT
govService Release 570 - 13th Oct 2025 (US)
Completed - The scheduled maintenance has been completed.
Oct 13, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 MDT
Scheduled - Release 570 will apply essential updates to the govService platform for all US customers on Monday, 13th Oct 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-570-October-6-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 30, 07:27 MDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Granicus Issue Notification: govDelivery Communications Cloud
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 10, 20:34 MDT
Monitoring - We have successfully implemented the fix last night, resulting in a noticeable improvement. While we’re still processing a sizable backlog, performance should steadily improve. Additionally, we are in the process of implementing another hot fix aimed at further enhancing throughput, which is currently undergoing testing. We’ll continue to share updates as we progress.
Oct 10, 07:30 MDT
Update - Granicus Engineering teams continued overnight to focus on the issue impacting transactional messages and courtesy copies in govDelivery Communications Cloud. The actions taken did not yield the desired outcome. Our teams remain fully engaged and are actively working toward a resolution. We will provide an update once this is complete.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support
Oct 9, 05:35 MDT
Update - Granicus Engineering teams continue to focus on the issue impacting transactional messages and courtesy copies in govDelivery Communications Cloud. An update is currently being worked on and will be deployed overnight. Our teams will provide an update once this is complete.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support
Oct 8, 14:09 MDT
Update - Granicus Engineering teams continue to work on the issue impacting transactional messages and courtesy copies in govDelivery Communications Cloud. Restoration is in progress and our teams will provide updates until we have the issue fully resolved.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support
Oct 8, 12:59 MDT
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 11:59 MDT
Update - Granicus Engineering teams have identified the issue impacting transactional messages and courtesy copies in govDelivery Communications Cloud. Restoration is underway and our teams will provide updates on this issue until we have the issue fully resolved.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support
Oct 8, 11:59 MDT
Update - Granicus Engineering teams continue to investigate the issue with transactional messages and courtesy copies in govDelivery Communications Cloud. Transactions are processing, but at a slower pace than normal. Our teams will provide updates on this issue until we have the issue fully resolved.

Product: govDelivery Communications Cloud

Thank you,
Granicus Customer Support
Oct 8, 11:00 MDT
Update - Granicus Engineering teams continue to investigate the issue with transactional messages and courtesy copies in govDelivery Communications Cloud. Our teams will provide updates on this issue until we have the issue fully resolved.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support
Oct 8, 09:56 MDT
Update - Granicus Engineering teams continue to investigate the issue with transactional messages and courtesy copies in govDelivery Communications Cloud. Courtesy copies of transactional messages are currently not being delivered to some customers. However, bulletin communications remain unaffected and are functioning as expected. Our teams will provide updates on this issue until we have the issue fully resolved.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support
Oct 8, 09:23 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 8, 08:56 MDT
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 10, 18:56 MDT
Identified - Granicus Engineering teams have successfully identified the root cause of the issue impacting OneMeeting compiles. A resolution is currently being implemented.

We appreciate your patience and will provide further updates once the fix has been fully deployed and the issue is resolved.
Oct 10, 13:52 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Oct 10, 10:58 MDT
govMeetings OneMeeting Hotfix Release
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 MDT
Scheduled - October 3 Maintenance Delayed to October 10

The final wave of compile service changes and a main application hotfix, originally set for October 3, have been postponed to October 10.

We appreciate your patience and understand this may affect workflows.
Please contact Technical Support if you have any issues.
Sep 29, 18:12 MDT
govDelivery Scheduled Maintenance: Friday, October 10th, 2025 - 12 AM CDT
Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 MDT
Scheduled - On October 10th Granicus Engineering will be performing scheduled maintenance to implement a critical fix addressing recent performance degradation in Transactional Email processing within Communications Cloud.
During this maintenance window, Communications Cloud and Targeted Messaging Service will be temporarily unavailable. This update is designed to resolve the issue that has impacted transactional message throughput over the past several days.

What you can expect:
No access to Communications Cloud or TMS during the maintenance window.
Transactional Email sending will resume immediately following the update.
No action is required from your teams.

We understand the importance of reliable communications and are prioritizing this fix to restore full performance. Our teams will monitor the system closely and provide updates as needed.
Thank you for your continued understanding.
Oct 9, 14:28 MDT
Oct 9, 2025
GovQA Release 25.10
Completed - The scheduled maintenance has been completed.
Oct 9, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:30 MDT
Scheduled - We will be pushing GovQA release 25.10 to production. During this time, system response may be slow and some modules may be temporarily unavailable.
Oct 6, 11:18 MDT
govService Scheduled maintenance (US) - 9th Oct 2025
Completed - The scheduled maintenance has been completed.
Oct 9, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 MDT
Scheduled - Granicus will be performing scheduled maintenance on 9th October 2025, starting at 1:00 AM Mountain time, to renew Let's Encrypt certificates for internal components of the Firmstep US platform. The maintenance window is expected to last approximately 4 hours and 30 minutes. Please note that there will be no impact to live case processing during this period.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 25, 04:03 MDT
Granicus Issue Notification: govService GovQA
Resolved - This incident has been resolved.
Oct 9, 03:19 MDT
Monitoring - A fix has been implemented for the issue impacting govService GovQA, and we are monitoring the results.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Oct 8, 11:01 MDT
Update - Granicus Engineering teams continue to investigate the issue with some GovQA customers unable to redact documents and are encountering a blank screen including publishing errors. Our teams will provide updates on this issue until we have the issue fully resolved.

Product: govService GovQA

Thank you,
Granicus Customer Support
Oct 8, 10:28 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 8, 08:55 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:31 MDT
Scheduled - On Thursday, October 9th, at 00:30 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 7, 10:56 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:31 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 10:55 MDT
Scheduled - On Wednesday, 8th October at 10:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 7, 10:53 MDT
Oct 8, 2025
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 10:52 MDT
Scheduled - On Wednesday, 8th October at 8:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 7, 10:52 MDT
Oct 7, 2025
Granicus Issue Notification: govMeetings iLegislate
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings iLegislate. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 7, 17:15 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings iLegislate. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings iLegislate

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Oct 7, 15:41 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 04:12 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 04:10 MDT
Scheduled - On Tuesday, the 7th of October at 4:30 AM MDT, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages; however, there is always a risk associated with making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 6, 04:10 MDT
govService Scheduled maintenance (UK) - 7th Oct 2025
Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:30 MDT
Scheduled - Granicus will be performing scheduled maintenance on 7th October 2025, starting at 4:30 AM UK time, to renew Let's Encrypt certificates for internal components of the Firmstep UK platform. The maintenance window is expected to last approximately 4 hours and 30 minutes. Please note that there will be no impact to live case processing during this period.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 25, 04:00 MDT
Oct 6, 2025
Granicus Issue Notification: govMeetings iLegislate
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings iLegislate. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 6, 18:34 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings iLegislate. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings iLegislate

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Oct 6, 16:47 MDT
Granicus Issue Notification: govService UK
Resolved - This incident has been resolved.
Oct 6, 07:01 MDT
Identified - Granicus Engineering teams have identified the issue affecting calendar integrations and a resolution is in progress. This issue is currently affecting a number of sites who use multiple calendar lookups. Single calendar lookups are not affected.
Our teams will provide updates on this issue until it is fully resolved.

Product: govService UK - Calendar Integrations

Thank you,
Granicus Customer Support
Oct 6, 05:40 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 6, 05:22 MDT
Granicus Issue Notification: govMeetings Archive Video
Resolved - This incident has been resolved.
Oct 6, 01:37 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 06:51 MDT
Update - We are continuing to investigate this issue.
Oct 3, 03:20 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings Archive Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Archive Video

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Oct 3, 03:19 MDT
govService Release 570 - 6th Oct 2025 (UK)
Completed - The scheduled maintenance has been completed.
Oct 6, 01:35 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:30 MDT
Scheduled - Release 570 will apply essential updates to the govService platform for all customers in the UK and Ireland this Monday, 6th Oct 2025.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-570-October-6-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 30, 07:25 MDT
Oct 5, 2025
Oct 4, 2025
Scheduled Maintenance for Simpleview CRM
Completed - The scheduled maintenance has been completed.
Oct 4, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 MDT
Scheduled - Granicus will be performing a scheduled upgrade of our VMware hosts to enhance infrastructure performance, security, and compatibility. This upgrade supports the continued reliability of the Simpleview CRM platform.

During the maintenance window, customers using Simpleview CRM may experience intermittent service disruptions or reduced performance. All services will be closely monitored, and we will work to minimize any impact.
Sep 29, 13:16 MDT
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